Quality management systems

In 2000, ISO9001 changed fundamentally. The revised standard was governed by good business principles, rather than conformance to the 20 elements of the standard. This was because the old standard could be achieved by ticking a series of boxes and as a result didn’t actually add more value to businesses. The old management systems were often seen as necessary evils to secure organisations’ ability to supply others, rather than truly deliver results.

External auditors often exacerbated this perception by their non-conformance reports of small often pedantic points.

The new standard aims to change these perceptions and bring about real, long-term organisational change. The new standard is based on satisfying 8 principles, namely:
1.  Customer Focus
2.  Leadership
3.  Involvement of people
4.  A process approach
5.  A systems approach to management
6.  Continual improvement
7.  Factual approach to decision making
8.  Mutually beneficial supplier relationships

To develop a quality management system to add value and satisfy these requirements, an organisation needs to refer to its fundamental business goals.

At Key Performance we are experts in identifying and developing organisational goals and their associated criteria for success. From this we can identify ‘High level’ business processes and their inputs, enablers, constraints, outputs, measures, accountabilities. And we can root out any fundamental issues that prevent these processes from being effective. This ‘high level’ approach enables organisations to ensure business success.

Our customers like this approach because it is simple yet highly effective. And more importantly, it works well.