All organisations measure, however the vast majority are not measuring effectively. The symptoms of these measures include:

• Providing few, if any, benefitsBeing costly to collect data thus outweighing any benefits
• Promoting the wrong sort of behaviours (often destructive)The lack balance in the measures resulting in a ‘skewed’ and distorted approach to taking business decisions
• Ignoring vital success factorsA preponderance of ‘lagging’ ones resulting in key decisions being made too late
• Targets which are ill founded and de-motivating for staff
• Manipulating data or even cheating by staff to return good results
• Incoherence in how measures fit with each other, resulting in mutual undermining of the work of different groups
• A lack of integration into continuous improvement reviewsConfusion amongst staff in their understanding of what the results tell them
• ‘Ad Hoc’ measures which are not related to the organisation’s aims
• A lack of priority in the measures: all have equal value
• The link between leadership and measures is ‘haphazard’ resulting in a diminution of focussed effort into important areas
  

Key Performance understands measurement and how it can be most effectively used. We plan to avoid all the symptoms listed above.Our experienced personnel deliver:

• The balanced scorecardProcess performance measures
• Training in understanding data
• Training in reporting and presenting data
• Using data to drive improvement
• Advice on the effectiveness of current measures
• Solutions to how measures can help change behaviours