An analytical approach to improved performance 
 
Communication is invariably cited as one of the most serious problems confronting organisations. The larger the organisation the more difficult it becomes for directors and senior management to improve communication.
Re-structuring, communication techniques, events, documents and training are deployed to try and improve how staff relate to each other. Improvements can be made, however they rarely achieve sustained improved business performance.
 
A prime example of how to improve performance is innovation and this depends on excellent teamwork and good cross functional communication.  These in turn, depend on both the formal and informal personal links.
Key Performance has developed a investigative approach to determine which formal and informal networks work well and which do not.

This approach stimulates open dialogue, throughout the organisation resulting in each person identifying how he or she can contribute and influence debates on innovative changes.
 
The approach uses;

• Interviews to elicit the major business issues
• Derived web based questionnaires with weighted questions
• Mapping of relationships both internal and external
• Assessments of the direction, strength and importance of these relationship links
• The data to identify communication performance ‘blocks’, vulnerable and sensitive areas, hidden leaders
• Coaching and/or feedback techniques to improve each link with the people concerned
  
• Analysis to predict performance, match people to jobs and find ways to retain staff
• The integration of the findings into the organisational goals and developmental plans  
  

This approach is a key enabler of continuous constructive change. It ‘picks up’ on signals from staff and relates
this to the effectiveness of the organisation. It is an ongoing ‘discovery’ process of finding ways to improve the organisation’s performance.