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BS11000:Collaborative business relationships has developed into an international standard

In March 2017, BS11000:Collaborative business relationships has developed into an international standard; ISO444001. This stamp of approval
recognises the importance of having a complete and logical framework for developing strategic collaborations between organisations. As an international
standard, it can be used more frequently both across countries and within countries that did not have easy access to BS11000.

The change to an international standard has provided the opportunity to clarify and restructure some of the requirements. The standard now has a structure
which is fully aligned with other international management standards such as ISO9001. Some of the key changes are:

  • The need to have a high level organisational Relationship Management Plan which is essentially a strategic document
  • The need to have a Relationship Management Plan for each significant collaboration
  • Increased emphasis on the promotion of collaborative competence and behaviours in the workforce
  • Reinforcement of the importance of Senior Executives’ sponsorship and involvement in the collaborative process
  • The introduction of a specific requirement to focus on a value creation and analysis process
  • Increased need for organisations’ to consider the implications of collaboration on the supply chain and the extended enterprise
  • The need for a more defined engagement strategy
  • Reconfiguration of high level ‘corporate’ requirements into:
    • Clause 4 the over-arching rationale for adopting a more rigorous approach to collaboration
    • Clause 5 the need for leadership to identify collaborative goals, develop policies and processes and allocate resources
    • Clause 6 the importance of an effective risk and opportunity process to consider the actions needed to enhance collaborations in general
    • Clause 7 to ensure the appropriate allocation of resources with the right competence and behaviours
    • Clause 8 the actual operational (BS11000) stages which includes Awareness, Knowledge, internal assessment, Partner Selection, Working together, Value creation, Staying Together, Exit Strategy
    • Clauses 9 & 10 Performance measurement, auditing and review

There will be an 18 month transition period for organisations to make changes from the requirements of BS11000 to those of ISO44001.

Key Performance’s client, Alstom UK & I will be hoping to achieve ISO44001 in June 2017 and in doing so become one of the very first organisations to achieve the revised and new international standard.


Key Performance have been advising and supporting Alstom UK and Ireland

Key Performance have been advising and supporting Alstom UK and Ireland develop there Collaborative Process (Corporate Relationship management Plan). It is integrated with the Alstom documented management system. The process includes how Alstom selects and works with strategic partners. It effects not just the documentation but also the culture of the company. It is already paying dividends with a key customer in terms of planning and carrying out more effective and efficient projects. Having this collaborative process, allows Alstom to demonstrate to potential clients their commitment and success in collaborative working. The company hopes to achieve certification in the spring of 2017.


Key Performance helps Laing O'Rourke

Key Performance have been heavily involved in helping Laing O’Rourke achieve certification to the increasingly sought after standard, BS11000: Collaborative Business Relationships. This BSI certification was achieved on the 25th of July 2014. The scope of certification covered Laing O’Rourke’s rail sector but the designed Collaboration Process can be extended to cover all Laing O’Rourke’s business sectors.

The Collaboration Process designed by Key Performance’s Peter Westbrook reflects Laing O’Rourke’s fervent desire to be well known as a collaborative company intent on creating added value with its strategic partners and clients. Indeed parts of the new collaboration process were incorporated into the Northern Line Extension bid to London Underground. Clearly this helped secure Laing O’Rourke’s success in securing preferred bidder status.

A practical recent application of Laing O’Rourke’s Collaboration Process was the joint development of a project Relationship Plan for the Willesden contract with Transport for London’s (TFL) London Overground Business Unit. This involved a very successful joint workshop at which a Project Charter was successfully agreed. Over 40 people from 3 organisations attended and all played their part in creating mutual understanding, creating better relationships and forging joint plans.  All agreed that this should be an exemplar project.

Laing O’Rourke’s Collaboration Process relates not just to projects but also to all its other functions so that a common approach is deployed to make each strategic relationship as successful as possible.  For example, this includes the adoption of a collaborative framework which describes the leadership model and desired behaviours that are aimed at when working collaboratively. Consequently each function and every leader bears some responsibility to ensure great collaboration does indeed occur.


VolkerRail achieve prestigious ISO44001/BS11000 certification (BS11000: Collaborative Business Partnerships)

October 2013

Key Performance is very pleased to be associated with VolkerRail, as it has significantly helped the company design a pragmatic yet methodical approach to achieving ISO44001/BS11000 certification.

VolkerRail’s MD, Steve Cocliff and Pre-Contracts Director, Steve Moreland have established  a number of very high profile business partnerships with companies like Laing O’Rourke, Murphys etc. Together they have been able to carry out very successful multi million projects on time, to cost and with excellent quality work. Indeed they have been very successful in creating real benefits for clients by constantly innovating and improving various processes. This experience has led to winning new high profile projects such as the £250m Stafford Alliance Improvement Programme with Network Rail.

Steve Cocliff and David Moreland wanted to translate  VolkerRail’s experience into a fully integrated system which not only enhanced its approach to collaboration but also could be assessed by independent accreditation bodies (e.g. BSI) against the requirements of ISO44001/BS11000. Hiring Key Performance Limited provided the extra resource, ‘drive’ and expertise needed to achieve this. On achieving certification, Steve Cocliff wrote:

‘It was a monumental task to achieve this in the timescale we set ourselves and it was only made possible by the commitment and diligence of the whole team involved and the guidance provided by Peter Westbrook’ (of Key Performance Limited).

An interesting aspect of the work needed to achieve ISO44001/BS11000 was to survey the ‘health’ of VolkerRail’s business relationships and for partners and clients to nominate VolkerRail’s key collaborators and innovators. This was very successfully carried out by Informal Networks Limited using a newly devised collaborative scale and ‘Nethidden’ software to map the patterns of collaboration. The result of this was outstanding: everyone was very complimentary about working with VolkerRail. This was a fitting tribute to all the hard work that VolkerRail have put in to make their collaborative partnerships work well and add value to the client’s expectations.


ISO44001/BS11000 Certification: Stage 1 achieved by VolkerRail and supported by Key Performance Limited

Over the last few years it has become increasingly apparent that the dissolving old certainties of business, the increasing complexity of requirements and new technology are revolutionising strategic thinking. Organisations have to think how they can maximise their expertise and offerings. One major way is to seek partners and bid jointly for work. Collaboration can achieve amazing increases in turnover, reduced costs and improved performance. However unless collaboration is done properly it can cause conflict, unnecessary costs and a tarnished reputation.

Network Rail have realised that a new approach was needed for major contracts. The long established model for contracts was inefficient, extremely costly and subject to extensive litigation: the old strategic procurement model was no longer tenable. Increasingly Network Rail is seeking to form alliances with a group of partners to carry out major investment projects. Such alliances have a governance structure which encourages joint risk and reward, joint processes and the motivation to jointly innovate.

ISO44001/BS11000 is a framework of logical and staged requirements which helps facilitate positive joint collaborative ventures. VolkerRail; a long established rail infrastructure company recognised that achieving certification would help them consolidate and build on their collaborative successes. A very good example is how they have successfully collaborated with Laing O’Rourke in building the Manchester Metro over a number of different and discrete phases of the project. They felt they were a naturally collaborative organisation.

They asked Peter Westbrook of Key Performance Limited, to help them pull together all their collaborative documentation and evidence in order to help them successfully pass stage 1 of the certification process. Despite their very extensive bank of collaborative knowledge and significant evidence of enhanced contract outcomes, VolkerRail needed to bring together their best practices and develop a more systematic and integrated approach to collaboration.

Amongst other things they needed:

  • To develop appropriate Relationship Management Plans
  • A agreed approach to partner selection
  • An overall collaboration process
  • To agree how to capture knowledge
  • Integrate their collaborative approaches with their ISO9001 and Rail safety case documentation

The Stage 1 assessment was carried out over 2 days in mid August 2013. It was a very methodical and robust examination of their documented approach. VolkerRail passed but will still have to address some requirements prior to the stage 2 assessment of evidence. Key performance has been retained to help VolkerRail achieve ISO44001/BS11000.


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